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Privacy Policy

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Effective Date: August 24, 2026

American Plumbing Services (“APS,” “American Plumbing Services,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how Bunger Plumbing Services d/b/a American Plumbing Services collects, uses, discloses, stores, and protects personal information when you visit our website, contact us, request plumbing services, request an estimate, schedule an appointment, communicate with us, enroll in a membership or promotional program, or otherwise interact with our business.

This Privacy Policy applies to our website and related interactions with our residential and commercial customers.

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1. Information We Collect

Depending on how you interact with American Plumbing Services, we may collect the following categories of information.

Contact Information

This may include:

  • Name

  • Email address

  • Telephone or mobile phone number

  • Mailing address

  • Service address

  • Business name

  • Job title or role

  • Property manager or company contact information

  • ​

Service and Customer Information

When you request or receive plumbing services, we may collect information such as:

  • Property or service location

  • Description of the plumbing issue

  • Requested services

  • Appointment information

  • Estimates and quotes

  • Work orders

  • Purchase order numbers

  • Authorization numbers

  • Service history

  • Equipment or fixture information

  • Warranty information

  • Customer notes

  • Communications with our office or technicians

  • Photographs or videos related to the plumbing system, fixture, equipment, property, or work performed

  • Signatures or approvals associated with services

  • ​

Commercial Customer Information

For commercial customers, property managers, warranty companies, contractors, and other business customers, we may also collect:

  • Company name

  • Billing contacts

  • Property contacts

  • Property manager information

  • Work-order information

  • Purchase order numbers

  • Authorization information

  • Billing addresses

  • Tax-related information when appropriate

  • Other information necessary to provide and bill for commercial plumbing services

 

Payment and Transaction Information

When you pay for our services, payment information may be processed by third-party payment processors.

Depending on the payment method, we may receive information such as:

  • Amount paid

  • Payment status

  • Transaction identifier

  • Last digits or limited identifying information relating to the payment method

  • Billing information

When a third-party payment provider processes a payment, the provider's own privacy policy and security practices also apply. APS generally does not need to receive or store a complete payment-card number or card security code when those credentials are processed directly by the payment provider.

 

Website and Device Information

When you use our website, we and our service providers may automatically collect information such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Referring website

  • Time spent on pages

  • Approximate location derived from an IP address

  • Website interactions

  • Advertising interactions

  • Cookie identifiers

  • Analytics identifiers

  • Date and time of visits

  • Conversion information

If a feature specifically requests access to precise device location, we will collect that information only as permitted by applicable law and the permissions provided through your device or browser.

 

Communications

We may collect and retain communications you have with us, including:

  • Emails

  • Text messages

  • Website form submissions

  • Appointment requests

  • Customer-service communications

  • Review responses

  • Telephone-related records or call information where permitted by law

 

Marketing Preferences

We may maintain information concerning:

  • Newsletter subscriptions

  • Promotional-email preferences

  • SMS/text-message consent

  • Marketing opt-outs

  • Cookie preferences

  • Advertising opt-out preferences

 

2. How We Collect Information

We may collect personal information:

  • Directly from you

  • Through our website

  • Through website forms

  • When you call, text, or email us

  • When you request an estimate

  • When you schedule or receive plumbing services

  • Through our customer-management or field-service system

  • When you make a payment

  • When you join a customer membership or service program

  • When you subscribe to marketing communications

  • When you submit a review or testimonial

  • Through cookies and similar technologies

  • Through analytics and advertising services

  • From commercial clients, property managers, warranty companies, contractors, or other parties that request service on your behalf

  • From publicly available sources when appropriate

  • From service providers that assist us in operating our business

 

3. How We Use Personal Information

American Plumbing Services may use personal information to:

  • Respond to inquiries

  • Schedule plumbing appointments

  • Provide plumbing services

  • Dispatch technicians

  • Prepare estimates and quotes

  • Communicate about jobs and appointments

  • Send appointment reminders

  • Provide arrival notifications

  • Process invoices and payments

  • Maintain customer and service histories

  • Provide warranty or follow-up services

  • Manage customer memberships and benefits

  • Communicate with property managers and commercial customers

  • Maintain purchase-order and authorization records

  • Request customer feedback or reviews

  • Respond to customer-service concerns

  • Send newsletters or promotions where permitted

  • Measure the effectiveness of our website and advertising

  • Improve our website and services

  • Analyze business performance

  • Prevent fraud, abuse, or security incidents

  • Maintain accounting and tax records

  • Establish, exercise, or defend legal claims

  • Comply with applicable laws, regulations, licensing requirements, court orders, and governmental requests

We seek to collect information that is reasonably relevant to providing our services and operating our business.

 

4. Text Messages and Telephone Communications

If you provide your telephone number in connection with a service request, appointment, estimate, customer account, or existing business relationship, we may use that number to communicate with you about the requested service or business relationship as permitted by law.

These communications may include:

  • Appointment confirmations

  • Scheduling messages

  • Technician arrival notifications

  • Estimate or invoice notifications

  • Service updates

  • Customer-service communications

  • Review requests

  • Other service-related communications

Marketing or promotional text messages may require separate consent.

Where we request consent for promotional text messages, consent is voluntary and is not a condition of purchasing plumbing services.

Message frequency may vary. Message and data rates may apply.

You may opt out of applicable marketing text messages by replying STOP. Where supported, you may reply HELP for assistance.

 

Mobile Information

We do not sell mobile phone numbers or SMS opt-in or consent information.

We do not share mobile phone numbers or SMS opt-in or consent information with third parties for their own marketing or promotional purposes.

We may provide mobile information to vendors and service providers that assist us in delivering communications or operating our business, but only as reasonably necessary for those services and subject to appropriate restrictions.

 

5. Email Communications

We may send service-related or transactional emails concerning:

  • Appointments

  • Estimates

  • Invoices

  • Payments

  • Service work

  • Memberships

  • Warranty matters

  • Customer-service issues

We may also send newsletters, special offers, maintenance reminders, or other promotional emails.

You may unsubscribe from promotional emails using the unsubscribe link included in the email or by contacting us.

Unsubscribing from promotional emails does not necessarily prevent us from sending communications necessary to provide services you requested or manage an existing transaction or customer relationship.

 

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Cookies may be used for purposes including:

 

Essential Functions

Necessary for website operation, security, forms, preferences, and other essential functions.

 

Analytics

Used to understand how visitors use the website, measure website traffic, identify performance issues, and improve our website.

 

Functional Features

Used to provide features such as maps, embedded content, forms, or other functionality.

 

Advertising and Marketing

Where enabled, advertising technologies may be used to:

  • Measure advertising performance

  • Understand how users reach our website

  • Measure conversions

  • Limit repetitive advertisements

  • Create or measure advertising audiences

  • Provide advertising that may be more relevant to visitors

Our website may use services provided by companies such as Google, Meta, or other analytics and advertising providers when those services are enabled.

You may manage available cookie preferences through the cookie or privacy controls provided on our website.

Blocking or disabling certain cookies may affect website functionality.

 

7. Targeted Advertising

American Plumbing Services may use advertising and analytics providers to advertise our plumbing services and measure the effectiveness of advertising campaigns.

We do not sell personal information to third parties for monetary payment.

However, certain privacy laws may define some advertising-related disclosures of identifiers or website activity as “selling,” “sharing,” or processing personal information for “targeted advertising.”

Where applicable law provides an opt-out right, you may exercise that right using our website's cookie/privacy controls or by submitting a privacy request.

 

8. How We Disclose Personal Information

We may disclose personal information to service providers and other parties that assist us with legitimate business activities.

Categories may include:

 

Website and Hosting Providers

Our website is hosted using the Wix platform. Information submitted through our website may be processed or stored using Wix's systems and related services.

 

Field-Service and Customer-Management Providers

We may use field-service management, scheduling, estimating, invoicing, communication, and customer-relationship-management platforms, such as Jobber or similar providers.

 

Accounting and Payment Providers

We may use accounting, invoicing, payment-processing, banking, and financial-service providers, including services such as QuickBooks or other payment processors.

 

Communications Providers

We may use third-party email, telephone, SMS, or communications providers to deliver communications on our behalf.

 

Analytics and Advertising Providers

We may disclose certain website/device information to analytics or advertising services such as Google, Meta, or similar providers when those technologies are enabled.

 

Professional Advisors

We may disclose information when reasonably necessary to accountants, attorneys, insurance providers, consultants, or other professional advisors.

 

Contractors and Business Partners

Information may be provided to subcontractors, suppliers, manufacturers, warranty companies, property managers, general contractors, or other parties where reasonably necessary to provide requested services.

 

Government and Legal Requests

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with applicable law

  • Respond to a subpoena, court order, or governmental request

  • Protect our legal rights

  • Protect the safety or security of our customers, employees, business, or others

  • Investigate suspected fraud, abuse, or unlawful conduct

 

Business Transactions

If APS is involved in a merger, acquisition, reorganization, financing, sale of assets, or similar transaction, information may be transferred as part of that transaction where permitted by law.

 

9. Personal Information We Do Not Intentionally Sell

American Plumbing Services does not operate a business whose purpose is selling customer information.

We do not sell customer names, service addresses, telephone numbers, email addresses, service histories, or SMS consent information to data brokers or third parties for monetary payment.

If applicable law considers certain advertising technologies to constitute a sale, share, or targeted advertising, you may use the privacy choices described in this policy.

 

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These safeguards may include appropriate access restrictions, passwords, authentication measures, secure third-party technology providers, and internal procedures.

No electronic storage system, website, email system, or method of transmitting information over the Internet can be guaranteed to be completely secure.

 

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business and legal purposes.

Factors used to determine retention periods may include:

  • The length of our customer relationship

  • Service and warranty requirements

  • Accounting and tax requirements

  • Plumbing and construction records

  • Contractual obligations

  • Insurance requirements

  • Fraud prevention

  • Dispute resolution

  • Legal or regulatory requirements

  • The need to establish, exercise, or defend legal claims

When information is no longer reasonably necessary, we may delete, destroy, or deidentify it in accordance with our practices and applicable law.

 

12. Privacy Rights

Depending on where you reside and which privacy laws apply to American Plumbing Services, you may have certain rights concerning your personal information.

These rights may include the right to:

  • Confirm whether we process your personal information

  • Access personal information we maintain about you

  • Correct inaccurate personal information

  • Request deletion of personal information

  • Obtain a copy of certain personal information in a portable format

  • Opt out of certain targeted advertising

  • Opt out of certain sales or sharing of personal information

  • Opt out of certain profiling

  • Withdraw consent where processing is based on consent

  • Appeal certain decisions concerning a privacy request

  • Exercise privacy rights without unlawful discrimination

These rights are subject to applicable exceptions.

For example, we may need to retain certain information to complete a transaction, maintain service or warranty records, comply with accounting or tax laws, prevent fraud, resolve disputes, or establish or defend legal claims.

 

13. Texas Residents

Texas residents may have rights under the Texas Data Privacy and Security Act where that law applies.

Potential rights include the right to:

  • Confirm whether personal data is being processed

  • Access personal data

  • Correct inaccuracies

  • Request deletion

  • Obtain a portable copy of certain personal data

  • Opt out of targeted advertising

  • Opt out of the sale of personal data

  • Opt out of certain profiling

To submit a request, use one of the privacy-request methods identified below.

If applicable law requires us to authenticate your identity, we may request information reasonably necessary to verify that you are the person associated with the request.

If we deny a privacy request and applicable law provides a right to appeal, you may submit an appeal by contacting us and clearly identifying your communication as a Privacy Appeal.

If an appeal under the Texas Data Privacy and Security Act is denied, we will provide information concerning how an eligible consumer may submit a complaint to the Texas Attorney General as required by applicable law.

 

14. Browser and Universal Privacy Choices

Certain browsers or devices may provide privacy preference signals or other opt-out technologies.

Where applicable law requires us to recognize such a signal and we have the technical ability and legal obligation to do so, we will process supported signals in accordance with applicable law.

You may also use the cookie/privacy controls available on our website.

 

15. Children's Privacy

Our website and plumbing services are directed toward adults and businesses and are not intended for children under the age of 13.

We do not knowingly seek to collect personal information directly from children under 13 through our website.

If you believe a child has provided personal information to us improperly, please contact us so we can investigate and take appropriate action.

 

16. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including payment providers, financing companies, social-media platforms, review websites, maps, or other resources.

This Privacy Policy does not control the privacy practices of third parties.

We encourage you to review the privacy policies of third-party services before providing information to them.

 

17. Social Media and Reviews

APS may maintain profiles or pages on third-party platforms such as Google, Facebook, Instagram, and other websites.

Information you choose to publish publicly through a review, comment, social-media post, or similar public forum may be visible to other users.

If you provide APS with a testimonial, review, photograph, or other content for marketing use, we will use it in accordance with applicable permissions and law.

 

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes in our services

  • Changes in our technology

  • New website features

  • Changes to our service providers

  • Changes in our advertising practices

  • Changes in applicable laws or regulations

When we update this Privacy Policy, we will revise the Effective Date shown at the top of the policy.

Material changes may also be communicated through other appropriate methods when required.

 

19. Contact Us and Privacy Requests

If you have questions about this Privacy Policy or would like to submit a privacy request, contact:

Bunger Plumbing Services d/b/a American Plumbing Services

Website: Americanplumbingservicestx.com

Email: AmericanPlumbingTX@Gmail.com

Privacy Request Form: Americanplumbingservicestx.com/privacy-policy

For privacy requests, please include sufficient information to identify your relationship with APS and the nature of your request.

Please do not send Social Security numbers, complete payment-card numbers, passwords, or other unnecessary sensitive information through a privacy request.

 

20. Contact Preferences

To stop promotional emails, use the unsubscribe mechanism contained in the email.

To stop applicable marketing text messages, reply STOP.

To modify applicable cookie or advertising preferences, use the privacy or cookie controls available on our website.

For other privacy-related requests, contact us using the methods described above.

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